Contact Us

OBSERVE: The enjoy96.bet contact page serves as the primary portal for customer inquiries, support requests, and regulatory communications for all users located in Australia. In accordance with AU laws and recognized international industry standards, enjoy96.bet is obligated to provide clear and accessible channels for communication and to ensure the protection of users' rights and personal data.

EXPAND: Given that enjoy96.bet operates under the jurisdiction of Curaçao with primary market activities in Australia, particular compliance is required concerning transparent contact mechanisms, prompt customer support, data privacy (including Australia's Privacy Act 1988 and the Australian Communications and Media Authority requirements), and robust complaints handling protocols. Absence of direct phone or email data is addressed via enhanced digital communication methods and mandatory response timelines, consistent with AU and Curaçao compliance models and 2025 best practices.

REFLECT: The following content lays out all available contact options, procedures for dispute escalation, and legally required clarifications to safeguard user and company interests, ensuring no explicit or implicit compliance vulnerabilities.

Official Contact Methods and User Obligations

• Contact Form Submission: You may contact the enjoy96.bet support team directly via the on-page contact form. To process your inquiry efficiently and in line with Australian privacy obligations, you are required to provide your full name, a valid email address or messenger handle, and a detailed description of your request. Submission of the form signifies acceptance of data processing under the Privacy Act 1988 (Cth) for the sole purpose of query resolution.
• Live Chat Feature: To ensure continuous user support and compliance with operational transparency requirements, enjoy96.bet provides a live chat feature accessible on the official website (https://enjoy96.bet) 24/7, in accordance with industry expectation for prompt support.
• Contact via Website: All official communication regarding customer care, regulatory complaints, or information requests must be directed exclusively via the enjoy96.bet platform. Unauthorised channels are not monitored or sanctioned for official correspondence.

Inquiry Response Standards and Data Protection (2025 Alignment)

1. Timeliness of Response: All inquiries submitted via the contact form or live chat will receive a formal acknowledgement within one business day. Where additional investigation is warranted, a comprehensive reply addressing your query will be issued within a maximum of five (5) business days, in strict alignment with applicable Australian Consumer Law and 2025 industry standards.
2. Personal Data Security: Provision of contact details and messages via the enjoy96.bet website is governed by strict data protection policies. All information is handled in accordance with the Australian Privacy Principles (APPs), ensuring confidentiality and data minimisation. Users are advised not to include sensitive financial data in contact forms.
3. Accessibility and Equal Access: enjoy96.bet is committed to providing accessible communication options for all users, including persons with disabilities, in alignment with the Disability Discrimination Act 1992. If additional accessibility support is required, please indicate your needs within the contact form.

Dispute Resolution and Legal Protections (System 2 Legal Coverage)

1. Initial Resolution Procedure: Should you have a complaint or unresolved query, submit details through the contact form, providing all relevant facts and supporting documentation. The dedicated support team at enjoy96.bet will assess and respond in accordance with Australia's gambling consumer protections.
2. Escalation Mechanisms: If you are dissatisfied with the initial response, requests for escalation will be acknowledged and further reviewed by a compliance manager, with a secondary response issued within five (5) business days.
3. External Recourse: In alignment with AU and Curaçao industry norms, if resolution is not achieved internally, users may request a formal summary of all prior correspondence for referral to designated alternative dispute resolution (ADR) partners or regulatory authorities. All steps must be exhausted prior to external escalation.

Regional Compliance Note: For Australian residents, enjoy96.bet enforces all consumer protection and gambling advertising standards as stipulated by Australian law, including requirements for clear disclosure, accessible communication, privacy protection, and transparency of complaint processes. All references to "enjoy96" within this page pertain exclusively to the operation at enjoy96.bet.

Contact Information, Corporate Details, and Disclaimers

• Registered Website: https://enjoy96.bet
• Brand Ownership: enjoy96.bet is operated as a subsidiary of 96Group. All operations in Australia are conducted under Curaçao regulatory authorisation. The parent company is solely responsible for the management of digital communications; no physical mailing address is provided as per cross-border digital business norms.
• Other Contact Channels: No direct telephone, fax, or physical office address is available for customer communication. All correspondence is to be submitted digitally via the official site and authorised contact form only. This is in line with both AU licensing accommodations for cross-jurisdictional operators and Curaçao regulatory oversight protocols.
• Legal Disclaimers:
  • All communications are logged and retained for a minimum of seven (7) years for legal, audit, and consumer protection purposes, in strict compliance with AU records retention regulations.
  • No representation or warranty is given as to the uninterrupted availability of any contact or support mechanism, though reasonable efforts are maintained for 24/7 access throughout 2025.
  • All responses provided by enjoy96.bet customer support are subject to company terms and applicable governing law; correspondence should not be construed as legally binding unless otherwise confirmed in writing by authorised company representatives.

User Instructions: Enquiry Submission Form

Notice: By submitting your enquiry, you confirm that all information provided is accurate and complete to the best of your knowledge. Any abuse of support channels, including the submission of fraudulent or unlawful requests, may result in restriction of your access to enjoy96.bet and may be reported to appropriate regulators according to AU and Curaçao compliance frameworks.